Scope
This policy applies to merchants who install GreatsHub, customers who interact with a merchant's loyalty program, and visitors to our public website. Merchants remain responsible for their own privacy notices and lawful use of customer information.
Information we process
We process Shopify store identity and configuration, merchant contact details, plan status, loyalty settings, order identifiers and totals, customer identifiers and contact information, points activity, referrals, technical logs and support communications. We do not collect or store customer payment-card numbers.
How information is used
- Provide points, rewards, referrals and customer balances.
- Process Shopify webhooks and prevent duplicate rewards.
- Operate billing, support, security, analytics and service monitoring.
- Meet legal obligations and respond to privacy requests.
Retention and deletion
We retain information only as long as needed to provide the service, meet contractual or legal obligations, resolve disputes and prevent abuse. Shopify's mandatory privacy webhooks are used to process customer data requests, customer erasure requests and shop erasure requests. Backup copies expire through normal retention cycles.
Privacy rights
Depending on location, individuals may request access, correction, deletion, restriction, portability or objection. Customers should normally contact the Shopify merchant first because the merchant controls the underlying customer relationship.
Security
We use access controls, signed Shopify requests, encrypted transport, merchant data separation, restricted administrative access and duplicate-safe background processing. No system can guarantee absolute security.
Contact
Privacy questions and requests can be sent to support@greatshub.com. Include the Shopify store domain and sufficient information to identify the request.