Frequently asked questions
Answers for installing, setting up, testing and managing GreatsHub Rewards & Loyalty.
How do I install and open GreatsHub?
Install the app from the Shopify App Store, approve the requested access, then open Shopify Admin → Apps → GreatsHub Rewards & Loyalty.
How do I enable the rewards window on my storefront?
Open GreatsHub → Storefront setup → Open theme editor. In App embeds, enable GreatsHub Rewards and save the theme. Return to the app to verify the live status.
Why is the rewards launcher not visible?
Confirm the app embed is enabled on the published theme, Storefront rewards is enabled in GreatsHub, mobile visibility is not disabled, and the launcher color contrasts with the page. Also test in a private window to avoid cached theme assets.
Do I need to edit Shopify theme code?
No. GreatsHub uses a Shopify theme app extension and can be enabled or removed through the theme editor without manually changing theme files.
What should I configure before launch?
Create at least one active earning rule and reward, review branding, enable the storefront embed, test customer signup, place a test order and verify the points activity in Customers.
How are purchase points awarded?
Shopify sends an order event to GreatsHub. An eligible customer receives points once when an active purchase rule applies. Duplicate Shopify deliveries do not create duplicate points.
Why did an order not award points?
Check that the customer is attached to the order, the earning rule is active, the order meets its conditions and the monthly rewarded-order limit has not been reached. Allow a short processing delay before checking again.
How do customers redeem points?
Signed-in customers open the storefront rewards window, choose an available reward and redeem enough points. GreatsHub creates the eligible discount according to your reward configuration.
How do referrals work?
Activate referral rewards for the existing customer and the referred friend. Members can then share their referral link. Rewards are issued only after the configured qualifying action is verified.
Can I change launcher colors, icon and placement?
Yes. Branding includes the label, icon, colors, gradient, mobile visibility, left or right placement and reward-window content. Some advanced controls depend on your plan.
How do I adjust a customer’s points?
Open Customers, select the member and choose Add points or Redeem reward. Enter the amount and leave a clear customer-facing activity note.
Can I import or export customers?
Customer search and profiles are included in the app. CSV export is available only on plans that include customer export. Shopify remains the source of customer identity data.
What analytics are available?
Overview shows operational totals and setup health. Advanced Analytics adds trends, customer segments, reward effectiveness and longer history according to the active plan.
What happens when I reach a plan limit?
Existing balances and history remain safe. Additional order rewards or rules are paused when their limit is reached. Upgrade the plan or wait for the monthly order allowance to reset.
How do I change or cancel my plan?
Open Plans & billing inside GreatsHub. Shopify displays the final charge before approval. App removal and subscription cancellation are handled through Shopify Admin.
How do I test before publishing?
Use a development or unpublished theme, enable the app embed, create a test customer and place a Shopify test order. Confirm the launcher, points balance, reward redemption and customer activity before publishing the theme.
How do I uninstall the app?
Remove GreatsHub from Shopify Admin → Settings → Apps and sales channels. The theme app extension is removed without leaving manually injected theme code.
How can I get support?
Email support@greatshub.com with your store domain, page URL, expected result and a screenshot. Never include passwords or access tokens.